Growth Training Group - Australia’s leading CPR & First Aid training & assessment centre
 
Do you have a policy to cover Students appeals and complaints?
Yes. This can be found in our Student Handbook, you can download a copy here.
Could I please have a look at your Principles of Natural Justice Statement?
Yes certainly.  Click on the following link; Principles of Natural Justice Statement. Please contact our office for further information.
What will happen in the unlikely event that you are unable to fully provide the training and assessment I have enrolled in, for example the scheduled class needs to be cancelled?
We try our absolute best to deliver what we have promised. However, in the unlikely event we will provide you with other dates the course is running, if this doesn’t suit we will provide you with a full refund.
Do I need to pass a medical assessment before I enrol?
No. However you must be able to conduct at least 2 minutes of nonstop CPR, which means you will be leaning against a manikin on the floor.
Are there any literacy or numeracy requirements?
Yes. There is a short test to complete which is included in the enrolment form.
Do I need a USI Number?
Yes.  All Students doing nationally recognised training need to have a Unique Student Identifier (USI).
For more details and to create a USI go to the Government USI site here.
What is a USI Number?
The USI is a reference number made up of ten numbers and letters that:
• creates a secure online record of your recognised training and qualifications gained in Australia, from all training providers you undertake recognised training with
• will give you access to your training records and transcripts
• can be accessed online, anytime and anywhere
• is free and easy to create and
• stays with you for life
For more details and to create a USI go to the Government USI site here.
Where do I go to create my USI Number?
For more details and to create a USI go to the Government USI site here.
When do I get my certificate?
Once you have successfully completed all training and assessments you are deemed competent in the units enrolled. Your certificate will then be emailed to you within 75hrs. If you require your certificate sooner, we can arrange a temporary certificate valid for 7 days while the formal certificate is being prepared for you.
Are your CPR course and First Aid course accredited?
Yes. Our training programs are nationally accredited with ASQA. 
What are the requirements for CPR? Do I have to get on my knees to perform it?
Yes you do. You need to demonstrate a 2 minute continuous period of performing CPR on an adult manikin which must be placed on the floor. CPR on infant manikins needs to be for 2 minutes on a firm surface. 
What if I cannot get on my knees to perform CPR?
According to government regulations, we will be unable to issue you with a Statement of Attainment. We can issue you with a Statement of Attendance but this is different. Please call our head office in order to discuss this further.
Does payment need to be made before I can attend training?
Yes.  Please book online or contact our head office. 
What if I have a special need?
If you have any special needs like; learning difficulties, emotional or behavioural problems or physical disabilities please speak with your trainer or contact our head office. 
What if I need more support ?
If you feel that you may need additional support, speak to one of our trainers or please contact our head office.